Troubleshooting

I can't log in

• Double-check your email address for typos
• Use the Forgot Password link on the login page to reset your password
• Ensure you're using the correct login method (email/password vs Google)
• Clear your browser cache and try again
• Try an incognito / private browsing window

Emails aren't being received

• Check your spam/junk folder
• Ensure the email on your account is correct
• For admins: verify SMTP settings in Settings → Email
• Check the Mail Logs for delivery errors

Payment didn't go through

• Verify your card details and billing address
• Check that your card hasn't expired
• Ensure sufficient funds are available
• Try a different browser or device
• Contact your bank if the card is being declined

A class isn't showing up

• Classes may have reached maximum capacity
• The class may have been cancelled by the studio
• Try refreshing the page
• Contact your studio admin to confirm the class is still running

The page looks broken or isn't loading

• Hard-refresh the page: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
• Clear browser cookies and cache
• Try a different browser (Chrome recommended)
• Disable browser extensions that may interfere